Most Common Help Desk Problems and Solutions


In the wake of working for quite a while at your the organization's IT help work area, you begin to feel the sort of issues that representatives call and pose inquiries.

Contingent upon the business you support, you may have various inquiries for instance, if your representatives utilize particular programming that produces numerous calls to enable work areas to support.

Key Focus: Outsource IT Helpdesk

There are Get guidance:

Clients can't sign in: If you overlook your secret word or attempt to sign in with Caps lock enacted, these clients won't have the option to get to the framework until the assistance work area requests help.

They erased documents they don't require, regularly from somebody in a frenzy, who need to realize how to recuperate records they sent to reuse or reestablish records that were in a void Recycle Bin. You will get a call.

The PC is excessively moderate: This is normally a straightforward arrangement, on the grounds that the client runs such a large number of windows or applications simultaneously and utilizes an excessive amount of memory.

Web blackout: Users can't interface with the Internet or Wi-Fi for an assortment of reasons that may require investigating or be identified with a general framework blackout.

Printing issues: The purposes for this range from the way that the printer doesn't turn on first, to issues with the printer settings for physical printer issues, for example, a paper jam.

Client lost access to shared drive: There are numerous explanations behind this, yet IT help work areas by and large relegate arrange associations with recapture access to the common drive.

Your PC is tainted by an infection: This is certainly not a decent situation and taking care of the issue can be troublesome. This machine must be quickly disengaged from the system.

Console or mouse doesn't work: This is an issue that clients with remote/battery fueled consoles and mice particularly experience. Sooner or later, the battery may run out and clients may not know about it.

Blue screen of death: BSOD can mean a ton, and clients see it and quickly call the assistance work area and frenzy.

Your PC won't start again for an assortment of reasons: The PC may not be associated, the battery might be drained, and the hard drive might be harmed.

In the event that you have a general solicitation for IT helpdesk, you can utilize instruments to ease the heat off your staff, particularly by making assets for work. For instance, post as often as possible posed inquiries on an intranet site, make a worker self-administration booth, or use Desk Alerts to inform your whole association when there are realized IT issues influencing various clients.

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