24x7 Outsourcing Help Desk Support Services
Managed IT services with 24/7 access to specialists for added peace of mind. We offer all our clients access to our support services 24/7, managed by a team of trained specialists, available 24 hours a day, 7 days a week. It is essential for the efficiency of IT operations and for the accurate recording and processing of end-user service requests efficiently. We do not leave anything to chance.
Service table and remote support
There are many additional benefits of what is a more comprehensive and comprehensive technical support service. Take advantage of effective remote assistance from our state-of-the-art facilities that handle incidents with a higher level of user satisfaction at a significantly lower cost than assistance at the site level. Most service requests are resolved with a single phone call, but for whatever reason, the nature of your problem requires a more in-depth solution, we're ready. All the details of your file are recorded and transmitted immediately to a level 2 technician to provide the assistance you need more quickly.
Our Service Desk Agents have the talent, knowledge, and experience to help users solve any IT problem. Their continuous training and access to the latest knowledge and cutting-edge tools allow them to solve problems quickly and accurately. We can even help you with standard software and common computing devices and support custom applications using scripts and responses provided by you.
TROUBLESHOOTING OF HIGH-QUALITY WORK ASSISTANCE
External technical support and technical support teams are the human face behind the scenes of your company's support system. CGS technical support agents have advanced degrees and certifications. They receive extensive training to deal with technical problems and resolve problems quickly. They are professional, competent and efficient. Our IT technical support agents are problem solvers, not script readers. Our agents have the perfect combination of technical and interpersonal skills.
We prepare our team to face the rapid evolution of technologies and business needs. We do this so that your employees benefit from a consistent, reliable, personalized and user-friendly assistance service. We are constantly striving to go beyond KPIs, such as response speed and first call resolution. We don't just solve problems quickly; We guarantee the quality reputation of your company.
Profile of CGS specialists:
SUPPORT OPTIONS FOR THE FLEXIBLE CALL CENTER
CGS understands that a solution is not for everyone. We adapt our solutions to meet the fundamental needs of each company. We have what you need, whether onshore or offline, multilingual support services, 24 hours a day, 7 days a week, 365 days a year, or in case of an overflow. We support employees anywhere, on any device. We can provide recommendations for ticketing tools, use our proprietary system, or work with your internal system.
We are investing in automation and artificial intelligence technology to help our agents. This enables them to perform tasks more quickly and accurately. The AI technology we use reduces repetitive tasks and automates routine employee requests. By improving productivity, CGS enables support reps to spend more time on more complex tasks; those who require empathy and problem-solving.
Our technical support solutions include:
Read More - Help Desk Outsourcing
Service table and remote support
There are many additional benefits of what is a more comprehensive and comprehensive technical support service. Take advantage of effective remote assistance from our state-of-the-art facilities that handle incidents with a higher level of user satisfaction at a significantly lower cost than assistance at the site level. Most service requests are resolved with a single phone call, but for whatever reason, the nature of your problem requires a more in-depth solution, we're ready. All the details of your file are recorded and transmitted immediately to a level 2 technician to provide the assistance you need more quickly.
Our Service Desk Agents have the talent, knowledge, and experience to help users solve any IT problem. Their continuous training and access to the latest knowledge and cutting-edge tools allow them to solve problems quickly and accurately. We can even help you with standard software and common computing devices and support custom applications using scripts and responses provided by you.
TROUBLESHOOTING OF HIGH-QUALITY WORK ASSISTANCE
External technical support and technical support teams are the human face behind the scenes of your company's support system. CGS technical support agents have advanced degrees and certifications. They receive extensive training to deal with technical problems and resolve problems quickly. They are professional, competent and efficient. Our IT technical support agents are problem solvers, not script readers. Our agents have the perfect combination of technical and interpersonal skills.
We prepare our team to face the rapid evolution of technologies and business needs. We do this so that your employees benefit from a consistent, reliable, personalized and user-friendly assistance service. We are constantly striving to go beyond KPIs, such as response speed and first call resolution. We don't just solve problems quickly; We guarantee the quality reputation of your company.
Profile of CGS specialists:
- Speak the languages of more than 2.25 billion people.
- Entrepreneurial culture
- 70% have a university degree or an advanced certificate in the field of support
- A mix of technical skills and care.
SUPPORT OPTIONS FOR THE FLEXIBLE CALL CENTER
CGS understands that a solution is not for everyone. We adapt our solutions to meet the fundamental needs of each company. We have what you need, whether onshore or offline, multilingual support services, 24 hours a day, 7 days a week, 365 days a year, or in case of an overflow. We support employees anywhere, on any device. We can provide recommendations for ticketing tools, use our proprietary system, or work with your internal system.
We are investing in automation and artificial intelligence technology to help our agents. This enables them to perform tasks more quickly and accurately. The AI technology we use reduces repetitive tasks and automates routine employee requests. By improving productivity, CGS enables support reps to spend more time on more complex tasks; those who require empathy and problem-solving.
Our technical support solutions include:
- Remote control socket (RTO)
- POS support
- Hardware troubleshooting
- Software support
- Operational and logistical support
- Mobile and BYOD support
- Assistance in the field
Read More - Help Desk Outsourcing
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